Legal notice

Store information

Store name	+1F
Distributor	CELLORB Co., Ltd.

Representative director	Fumio Suzuki
Distributor location	402 Wizard Building, 1-4-3 Sengencho, Nishi-ku, Yokohama, Kanagawa Prefecture, 220-0072
TEL	+81 45-900-9728 *We do not provide support over the phone. Please contact us via the inquiry page.

E-mail	info@cellorb.jp
Home page	https://cellorb.jp/

About product sales

Selling price	Listed on the purchase page of the applicable product
Delivery time of the product	In-stock items will be shipped within 3 to 5 business days from the date of order.

Returns and Exchanges	Please note that, as a general rule, we cannot accept returns or exchanges for reasons of customer convenience. Returns and exchanges due to initial defects will only be accepted within 7 days of receiving the product. We will cover the shipping costs for replacing defective products. If you wish to return or exchange an item, please contact us in advance. Please note that if the product is returned without prior notice, we will not be able to accept the return or exchange. 【The information desk】 Inquiry form Contact us by email：info@cellorb.jp *Please state your name, product name, purchase date and order number. Due to the nature of the product and at the request of the manufacturer, we will contact you in advance to confirm the situation regarding returns and exchanges. Depending on the contents, we may not be able to accept returns or exchanges. Circumstances when returns or exchanges will be refused Initial defects that have occurred after the specified number of days have passed since the product arrived Reasons such as the color, shape, and appearance of the product being different from what was expected Reasons such as damage, scratches, or dirt on the packaging (excluding significant damage caused by issues during delivery, etc.) Other cases where we determine that we cannot respond

Returns and Exchanges

Please note that, as a general rule, we cannot accept returns or exchanges for reasons of customer convenience.

Returns and exchanges due to initial defects will only be accepted within 7 days of receiving the product.

We will cover the shipping costs for replacing defective products.

If you wish to return or exchange an item, please contact us in advance.

Please note that if the product is returned without prior notice, we will not be able to accept the return or exchange.

【The information desk】

Inquiry form

*Please state your name, product name, purchase date and order number.

Due to the nature of the product and at the request of the manufacturer, we will contact you in advance to confirm the situation regarding returns and exchanges.

Depending on the contents, we may not be able to accept returns or exchanges.

Circumstances when returns or exchanges will be refused

Initial defects that have occurred after the specified number of days have passed since the product arrived
Reasons such as the color, shape, and appearance of the product being different from what was expected
Reasons such as damage, scratches, or dirt on the packaging (excluding significant damage caused by issues during delivery, etc.)
Other cases where we determine that we cannot respond

Cancellation deadline and conditions	Please note that as a general rule, we cannot accept cancellations of orders due to customer convenience. Additionally, we cannot accept cancellations of orders once they have been prepared for shipment. If you do not receive the product after we have shipped it and return it to us, we will refund your money and cancel the order. If you choose to pay at a convenience store and need a refund, the refund will be made by bank transfer and the convenience store transaction fee will not be included in the refund. 【The information desk】 Inquiry form Contact us by email：info@cellorb.jp Please state your name, product name, purchase date and order number.

Cancellation deadline and conditions

Please note that as a general rule, we cannot accept cancellations of orders due to customer convenience.

Additionally, we cannot accept cancellations of orders once they have been prepared for shipment.

If you do not receive the product after we have shipped it and return it to us, we will refund your money and cancel the order.

*If you choose to pay at a convenience store and need a refund, the refund will be made by bank transfer and the convenience store transaction fee will not be included in the refund.

【The information desk】

Inquiry form

*Please state your name, product name, purchase date and order number.

Timing and method of payment, etc.

Timing and method of payment	Payment : Payment is due at the time of purchase. Method of payment : Credit card (VISA / Mastercard / American Express) Google Pay Convenience store payment (A separate payment fee of 190 JPY will be charged.) *The product will be shipped after the payment is confirmed.

Timing and method of payment

Payment : Payment is due at the time of purchase.

Method of payment :

Credit card (VISA / Mastercard / American Express)
Google Pay
Convenience store payment (A separate payment fee of 190 JPY will be charged.)
*The product will be shipped after the payment is confirmed.

Costs required other than the product price	Shipping fee : 1,000 JPY (tax included) for standard delivery All consumption taxes are included in the product price (tax-inclusive price).

Costs required other than the product price

Shipping fee : 1,000 JPY (tax included) for standard delivery

All consumption taxes are included in the product price (tax-inclusive price).